1. Identity & Contact Details

This website is operated by UPSCALE INNOVATION GROUP SRL, a limited liability company registered in Romania. We are the data controller responsible for your personal information.

• Company Name: UPSCALE INNOVATION GROUP SRL
• Fiscal Code (CUI): 50868439
• Trade Registry No: J2024040367002
• Headquarters: Bdul. Unirii 75, Bl. H1, Sc. 1, Et. 6, Ap. 35, Sector 3, 030832, Bucharest, Romania.
• Email: contact@upscaleinnovationgroup.com

2. Introduction

Welcome to the digital ecosystem of Upscale Innovation Group. We are committed to protecting your personal data and respecting your privacy rights under the GDPR (General Data Protection Regulation). This policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.

3. Information We Collect

We collect data to provide our services and improve user experience. This includes:

• Information you give us: Name, email address, phone number, and company details provided voluntarily via our contact forms or direct emails.
• Technical Data: IP address, browser type, operating system, and interaction data (pages visited, time spent) collected automatically for security and analytics purposes.

4. How We Use Your Data

Your data is used strictly for professional purposes:

• Service Delivery: To respond to inquiries, manage projects, and issue invoices.
• Legal Compliance: To meet accounting and fiscal obligations in Romania.
• Optimization: To analyze website traffic and improve our digital infrastructure.
• Marketing: We only send marketing communications if you have explicitly opted in. You can unsubscribe at any time.

5. Cookie Policy

We use cookies to ensure our website functions correctly and to analyze traffic.

Types of Cookies We Use:

• Essential: Necessary for the site to work (cannot be disabled).
• Analytics: Help us understand visitor behavior (e.g., Google Analytics). These are anonymized.
• Marketing: Used to measure the effectiveness of our campaigns (e.g., Meta Pixel).

You can manage or disable cookies at any time through your browser settings.

6. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., hosting providers, accounting services), subject to strict confidentiality agreements.

7. Your Rights

Under GDPR, you have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate data.
• Deletion: Request the erasure of your data (“Right to be Forgotten”), subject to legal retention periods.
• Restriction: Request restriction of processing.

To exercise any of these rights, please contact us directly at contact@upscaleinnovationgroup.com.